ROCKET MOBILE –
TERMS AND CONDITIONS

Security

Treat all security information (e.g., passwords) as confidential. Immediately change your password if unauthorised access is suspected and inform us if you believe your account is compromised.

eSIM Safety

Keep your (e)SIM safe and notify us immediately if your handset or (e)SIM is compromised. We are not obligated to unauthorised refund usage until notified.

Information Accuracy

All registration information must be true, accurate, current, and complete. Promptly update any changes. Failure to provide accurate information may lead to service suspension or termination.

Acceptable Use

Use Services for private, personal, and non-commercial purposes only. You are responsible for your content and must not use Services for improper, unlawful, offensive, or fraudulent purposes.

Voicemail

Unanswered incoming calls or calls received when your product is busy, switched off, or out of coverage will be automatically diverted to voicemail if activated. This cannot be changed.

EU and Selected Destinations

For the purposes of this Agreement, “EU and selected destinations” refers to the following countries and territories: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.

Services used in these destinations are subject to the Fair Usage Policy, including limits on EU Roaming Data usage as outlined in the Fair Usage Policy section.

Supported Global Roaming Countries

For the purposes of this Agreement, “Supported Global Roaming Countries” refers to the following countries: Albania, Algeria, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei, Cambodia, Canada, Cayman Islands, Chad, Chile, China, Colombia, Costa Rica, Democratic Republic of the Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Grenada, Guatemala, Honduras, Hong Kong, Iceland, India, Indonesia, Iraq, Isle of Man, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Macau, Macedonia, Madagascar, Malawi, Malaysia, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Republic of the Congo, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia.

Roaming in these countries is subject to the Fair Usage Policy, including limits on non-EU Roaming Data usage as specified in the Fair Usage Policy section.

Rocket Perks Loyalty Programme

Terms and Conditions

Last updated: 17 March 2026 (this is V3)

Applies to the Rocket Perks loyalty programme, and to the benefits thereunder, including such Reward Drops as may from time to time be available.

OPTING IN INDICATES THAT YOU ACCEPT THESE TERMS

If you have questions about the Rocket Perks loyalty programme or a Reward Drop, please use the contact method shown on the Rocket Perks landing page or in the relevant Drop Terms.

The Promoter may revise this legal notice at any time by updating this posting. You should check from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages.

1. What Rocket Perks is

• 1.1 Rocket Perks is a loyalty programme available to eligible individuals who are Active Members (as set out in Section 3). Rocket Perks gives Active Members access to: (a) certain benefits; and (b) from time to time certain surprise releases of "Reward Drops" (which may include priority access, limited-capacity experiences, discounts, and/or other promotions).
• 1.2 These Terms and Conditions ("Programme Terms") explain how Rocket Perks works at a programme level. Specific Reward Drops may also have their own additional terms ("Drop Terms"). If there is a conflict between any terms, the following priority applies: (1) the Drop Terms, then (2) these Programme Terms, then (3) any other terms (including the Privacy Notice and general Rocket Mobile terms).
• 1.3 These Programme Terms are intended to be visible to current and prospective Rocket Perks users. Please read these Programme Terms carefully before participating.

2. Promoter and partners

• 2.1 The Rocket Perks loyalty programme is operated by SHAKA TELECOMMUNICATIONS LTD (trading as "Rocket Mobile"), a company registered in England and Wales with company number 14810121 and registered office at 32–38 Leman Street, Shaka C/O Antler, London, England, E1 8EW (the "Promoter").
• 2.2 GLOBAL FAN NETWORK LTD (company number 14550844) with registered office at 55 Loudoun Road, St John's Wood, London, United Kingdom, NW8 0DL ("GFN") may provide presenters, content and/or event support for the Promoter, Rocket Perks, and/or certain Reward Drops. GFN creates and distributes fan‑centric sports content through its social media channels and affiliates, including currently the following digital media channels: AFTV, DR Sports, United View and KopTV. The Promoter remains responsible for administering the Rocket Perks loyalty programme unless a specific Drop Terms states otherwise, and unless expressly stated GFN is not responsible for administering the Rocket Perks loyalty programme or any part thereof or for fulfilling any rewards.

3. Eligibility and membership status

• 3.1 Rocket Perks is only available to UK residents aged 18 or over who are Rocket Mobile subscribers. Rocket Perks participation is permission-based and requires an express opt-in. New and existing Rocket Mobile users may be invited by the Promoter (via SMS and/or email) to opt-in to the Rocket Perks loyalty programme. Each opt-in is for a single user only.
• 3.2 To participate, and access benefits and rewards, you must be an "Active Member". An Active Member means that: (i) your Rocket Mobile subscription is current and not cancelled; (ii) your most recent monthly subscription payment has been successfully received; and (iii) your account is not suspended or otherwise flagged for suspected misuse/fraud/abuse.
• 3.3 Employees, agents, contractors and anyone professionally connected with the Promoter, or the Rocket Perks loyalty programme or its administration (and their immediate family members) may be excluded from the Rocket Perks loyalty programme and/or certain Reward Drops, as set out in these Programme Terms or the relevant Drop Terms.
• 3.4 The Rocket Perks loyalty programme (and most in-person experiences offered as Reward Drops) are for UK-based Members only. Unless Drop Terms expressly provide otherwise, in-person experiences are London-only and do not include travel or accommodation.

4. How the Rocket Perks loyalty programme works

• 4.1 Rocket Perks includes one perk for all Active Members (see Section 6) plus such Reward Drops as may become available from time to time.
  • (a) The Members-Only Monthly YouTube Q&A (Section 6) is available from Day 1 of opting in to Rocket Perks (you will receive an invite to the next scheduled session).
  • (b) Unless the relevant Drop Terms state otherwise, Reward Drops and other limited-capacity rewards are only available to Active Members whose subscription has been active for at least thirty (30) consecutive days during the period the Reward Drop is open (the "Qualifying Period"). You must remain an Active Member at both: (i) the time you are selected for or allocated a reward and (ii) at the time the reward is fulfilled. If your subscription is cancelled or becomes inactive and later reactivated, the Qualifying Period restarts.
  Benefits and rewards are not exchangeable for cash. Access and rewards are personal to the Member (or named guest where permitted) and must not be sold, transferred, or advertised for resale.
• 4.2 Reward Drops may be time-limited, limited in quantity, or limited by venue capacity. Allocation methods will be stated in the relevant Drop Terms and may include first-come allocation, priority tiers (e.g., tenure-based early access), waitlists, random selection or other selection methods. Where random selection is used, the Drop Terms will describe the selection method and timing.
• 4.3 Nothing in the Rocket Perks loyalty programme, or these Programme Terms, creates a vested or accrued right to the continued availability of any particular reward or benefit.
• 4.4 Marketing communications (email/SMS/WhatsApp) are separate from the Rocket Perks loyalty programme and will be sent only where you provide a clear, separate opt-in where required. You can opt-out at any time.

5. Official communications and WhatsApp community

• 5.1 Any changes and/or updates to the Rocket Perks loyalty programme or other communications will be communicated through official Rocket channels such as the Rocket Perks landing page and (where applicable) email/SMS.
• 5.2 If you opt-in to Rocket Perks, you may then be offered an optional invite link to join an optional official Rocket WhatsApp community ("WhatsApp Community") for Rocket Perks communications (including private links, RSVPs, Reward Drop announcements and Drop Terms); this will be optional and will require participants to expressly "opt-in". You can opt-out at any time by leaving the WhatsApp Community group. Leaving the WhatsApp Community will not remove your Rocket Perks eligibility; however, you may miss time-sensitive links or reminders unless you receive updates via another official channel.
• 5.3 If you do not join (or you leave) the WhatsApp Community, the Promoter will make reasonable efforts to provide key Rocket Perks information through other channels, such as GFN content and/or email/SMS where messages are required to administer a reward you have been allocated.
• 5.4 WhatsApp is a third-party platform. Your use of WhatsApp is subject to WhatsApp's own terms and privacy practices. The Promoter is not responsible for WhatsApp outages, delays, or platform changes.

6. Core benefits (for Active Members)

• 6.1 Members-Only Monthly YouTube Q&A (Core Benefit). Each month, the Promoter will provide Active Members with access details (such as a private link) to a Members-only YouTube Q&A featuring GFN presenters. Access to the session is made available but there may be technical limitations, moderation and time constraints which restrict you from directly interacting or having a question answered.
• 6.2 The schedule, format, platform, and presenters of the Members-Only Monthly YouTube Q&A may vary. The Promoter may change or cancel a session where reasonably necessary (including due to presenter availability, production changes, moderation requirements, or technical issues). Where possible, the Promoter will provide notice via official Rocket channels.

7. Reward Drops (such as limited-capacity experiences and promotions)

• 7.1 Reward Drops are surprise releases from time to time that may include (for example) early RSVP access, priority seating zones, studio audience participation, watch party invites, merchandise drops, meet-and-greet moments, or other experiences.
• 7.2 Each Reward Drop will have its own Drop Terms that set out the key details of participation (including eligibility, opening/closing times, selection/allocation method, number of spaces/winners, what the reward includes, exclusions, opting out, and any key restrictions). Generally, however, the following will apply:
  • (a) London-only and limited capacity: unless Drop Terms say otherwise, in-person experiences take place in London and are subject to strict capacity limits. Unless expressly stated in Drop Terms travel, accommodation, food/drink and other personal expenses are not included.
  • (b) Selection/allocation mechanics: a Reward Drop may be allocated on a first-come basis, by priority tier (e.g., tenure-based early access), via waitlist, or by random selection. The applicable method will be stated in the Drop Terms. If random selection is used, the Promoter will use a fair and verifiable process (for example, a documented random selection tool and audit log) and will keep records to evidence a valid award.
  • (c) Eligibility. The Promoter will require proof of identity/eligibility and may verify subscription status before confirming a reward. If you cannot provide requested verification within the timeframe stated in the Drop Terms, the Promoter may withdraw the reward and offer it to an alternative eligible Member.
  • (d) RSVP. Where an event requires RSVP, your RSVP is not confirmed until you receive a confirmation message through an official Rocket channel. If capacity is limited, RSVP confirmations may be allocated using the method stated in the Drop Terms.
  • (e) No-shows and cancellations: Drop Terms may include cancellation deadlines and/or reasonable restrictions for repeated no-shows (for example, loss of early RSVP privileges for a period). Any such rules will be stated clearly in the Drop Terms.
  • (f) In-person Experiences Compliance. You and any guest must comply with venue rules, security requirements, and reasonable instructions. The Promoter may refuse entry or remove anyone whose conduct is unsafe, unlawful, abusive, or disruptive, or likely to bring the Promoter, GFN, presenters, or partners into disrepute.
  • (g) Merchandise. Where merchandise is provided, shipping/collection arrangements (and any restrictions) will be stated in the Drop Terms.
  • (h) Availability. Events and rewards are subject to availability. The Promoter may substitute a reward (or any element of it) with an item or experience of substantially equivalent value where in its discretion this becomes reasonably necessary (for example, if a presenter becomes unavailable, an event is cancelled/rescheduled, or a supplier cannot fulfil). No additional compensation will be payable.

8. Data protection, privacy, and opt-in

• 8.1 The Promoter will process any personal data in accordance with applicable UK data protection laws (UK GDPR and the Data Protection Act 2018) and in accordance with the Promoter's privacy policy. Opting in is conditional on a participant having reviewed and accepted the privacy policy.
• 8.2 Personal data may be used to as reasonably necessary to administer Rocket Perks, including to verify eligibility/subscription status, provide access links, manage RSVP and attendance lists, contact winners/selected Members, and fulfil rewards.

9. Liability

• 9.1 Nothing in these Programme Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law. Members' statutory rights are not affected.
• 9.2 Subject to clause 9.1: (a) benefits and rewards are provided "as is" without any conditions, warranties or other terms of any kind and the Promoter is not responsible for losses arising from: (i) third-party platform issues (including YouTube or WhatsApp outages); (ii) venue or presenter decisions; (iii) matters (including changes/cancellations) outside the Promoter's reasonable control; or (iv) a Member's failure to follow instructions, meet deadlines, or attend; and (b) the Promoter's total liability to a Member for all claims arising out of or in connection with Rocket Perks (whether in contract, tort (including negligence) or otherwise) shall be limited to, at their option: (i) provision of a substantially equivalent reward or benefit; or (ii) payment of cash value (in their reasonable discretion). The Promoter shall have no liability for any indirect, punitive or consequential loss or damages.

10. General

• 10.1 The Rocket Perks loyalty programme as a whole, and Reward Drops, are subject to change for administrative or other reasons. The Promoter may in its reasonable discretion add, revoke, terminate, suspend or modify the Rocket Perks programme and/or any terms and/or any rewards/benefits where considered necessary or desirable (including to address abuse, fraud or technical issues), and may do so without prior notice where urgent. Members acquire no vested right to the continued availability of any particular reward or benefit. Material changes will be published via official Rocket channels.
• 10.2 Any waiver by the Promoter of strict observance, performance or compliance by a Member shall be effective only in the specific instance and shall not be deemed a waiver of any other rights or remedies. No delay or omission by the Promoter in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
• 10.3 If any provision of these Programme Terms is found invalid, illegal or unenforceable, the remaining provisions remain in effect.
• 10.4 These Programme Terms are in addition to any other terms (including the Privacy Notice and Drop Terms) and shall be read together as one agreement, subject to the priority order set out in clause 1.2. For the avoidance of doubt, any dispute relating to a Reward Drop shall be resolved in accordance with these Programme Terms (including the Governing Law section) unless the Drop Terms expressly state otherwise.

11. Governing law

These Programme Terms are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction save that if you live in Scotland or Northern Ireland, you may also be able to bring proceedings in your local courts where mandatory consumer rules apply.